FAQs
First: After you finish placing your order, it will be captured and transfer to “Processing” process. This process would take 1-3 days to complete.
Second: After the “Processing” process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order.
Delivery time will take up to 7 – 21 business days.
* Please note that shipping in Holiday season would take 1 – 2 business days more than usual.
Since an order needs up to 3 weeks to be delivered, please reach out to us if that period has passed.
After we have shipped your order out, an email which is entitled “A shipment from order #xxxxx is on the way” will be sent to the email that you used when placing your order.
After that, click to the blue button “View your order” then you will land on your order’s status page where you can track your order.
Simply click enter on the tracking code provided on the tracking page to check your order’s status.
*Please note after receiving your tracking number it can take up to 2-3 days for the tracking to update.
You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Juluro allows up to 24 hours for customers to cancel there Order or change an address.
To cancel your order for what ever reason please contact our support staff at Service@juluro.com
All cancellations will need to take place within 24 hours of purchase, after this time-frame the order will begin processing and shipment.
Can not find the answer you need? Contact us: Service@juluro.com
All products and shipments will be shipped from China or USA.
We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Juluro Jewelry are handled by PayPal and Credit card.
We accept PayPal Express, PayPal Credit, and all major Credit/Debit cards.
USA, Australia, Canada, Europe: 10-15 days (standard shipping) and 7-15 business days (express shipping)
South & Central America: 30 days (standard shipping) and 9-15 business days (express shipping)
Brazil: 21 days (standard shipping)and 12 business days (express shipping)
Middle East: 12-21 days (standard shipping)and 8-15 business days (express shipping)
Asia: about 3-10 business days
Other Countries: about 20 business days.